Effective October 6, 2026
Overview
This Privacy Policy explains what information Arctic Auto Transport (“Arctic,” “we,” “us”) collects through arcticrouteautotransport.com, how we use it, and the choices you have. It applies to this website and to the calls, emails and text messages that follow when you ask us for a quote.
The short version: when you request a quote, we use the details you give us to price your shipment, contact you about it, and arrange the transport if you book. We do not sell your personal information.
Information we collect
Information you give us
- Quote requests. Your first and last name, email address, phone number, pickup and delivery ZIP codes, pickup timeframe, trailer type, the year, make and model of your vehicle, whether it runs, and whether you agreed to receive text messages.
- Bookings. If you book a shipment, the pickup and delivery addresses, contact details for the people releasing and receiving the vehicle, vehicle details such as its condition, and payment information. Payments are handled by a third-party payment processor. We do not store full card numbers on this website.
- Communications. The content of calls, voicemails, emails and text messages between you and us.
Information collected automatically
- Device and usage data. Your IP address, browser and device type, the pages you view, the links and buttons you use, and the date and time of your visit.
- Form activity. Which steps of the quote form you reach, so we can see where the form is hard to use.
- Cookies and similar technologies. Small files and browser storage used to keep the site working and to measure how it is used. See “Cookies, analytics and Google services” below.
Information from others
We receive shipment status and delivery information from the carriers that move your vehicle, and payment confirmations from our payment processor.
How we use your information
We use the information described above to:
- prepare and send your quote;
- contact you about your quote or shipment by phone, text message and email;
- book, schedule and arrange transport of your vehicle with carriers;
- answer questions and provide customer service;
- keep records of quotes, bookings and consent;
- understand how the website is used and improve it;
- detect and prevent fraud, abuse and security problems; and
- comply with laws and regulations that apply to us.
Text messages (SMS)
If you check the consent box on our quote form, you agree to receive recurring text messages from Arctic Auto Transport about your quote requests and shipments, such as your price, booking details, pickup and delivery updates, and follow-up about a quote you asked for. Message frequency varies. Message and data rates may apply.
- Reply STOP to any message to unsubscribe. You will receive one message confirming that you have been removed.
- Reply HELP for help, or call (564) 213-8184.
- Consent to receive text messages is not a condition of purchase. If you would rather not receive texts, call us for a quote instead.
We do not share your mobile number or your text-message consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are shared only with the service providers that help us send those messages, and only for that purpose.
Phone calls and automated tools
Calls to and from us may be recorded or transcribed for quality, training and record-keeping. We also use automated systems, which may include AI-assisted tools, to help answer calls and messages, schedule follow-ups and summarize conversations. You can ask to speak with a person at any time by calling (564) 213-8184.
How we share information
We share personal information only as needed to run our business:
- Carriers. The trucking companies and ocean carriers that pick up, transport and deliver your vehicle receive the details they need to do that: names, phone numbers, addresses and vehicle information.
- Affiliated companies. Companies under common ownership or control with us that help quote, book and service shipments.
- Service providers. Companies that work for us, such as our customer-management and quoting platform, website hosting, phone, text-message and email services, payment processing, mapping and address lookup, and analytics. They may use your information only to provide services to us.
- Legal and safety. When we believe disclosure is required by law, a court order or a government request, or is needed to protect our rights, our customers or others.
- Business transfers. If our business, or part of it, is sold, merged or reorganized, customer information may be transferred as part of that transaction.
We do not sell your personal information, and we do not share it with unaffiliated companies for their own advertising.
Cookies, analytics and Google services
This website uses a small number of cookies and similar technologies. Some are needed for the site and the quote form to work. Others help us measure visits and see which pages and buttons are used.
- Analytics. We may use Google Analytics or Google Tag Manager to understand how visitors use the site. These tools collect device and usage data and may set cookies.
- Google Maps. The ZIP code suggestions in the quote form and the maps on our location pages are provided by Google. When you use them, your browser sends information such as your IP address and what you type in the ZIP code box to Google. Google’s use of that information is covered by the Google Privacy Policy.
- Hosting and security. Our hosting provider processes technical data such as IP addresses to deliver the site and protect it from abuse.
You can block or delete cookies in your browser settings. The quote form will still work, though some features may not. Our site does not currently respond to browser “Do Not Track” signals.
How long we keep information
We keep quote and shipment records for as long as we need them to serve you, to maintain business and transportation records, to resolve disputes, and to meet legal requirements. Records of your text-message consent and opt-out are kept so that we can honor your choice. When information is no longer needed, we delete it or remove the details that identify you.
How we protect information
We use reasonable technical and organizational measures to protect personal information, including encrypted connections to this website and access controls on the systems that hold customer records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- Text messages. Reply STOP to any message.
- Email. Use the unsubscribe link in a marketing email, or ask us to remove you.
- Phone calls. Tell us you do not want to be called and we will note your record.
- Access, correction and deletion. You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to keep some records where the law requires it or to complete a shipment in progress.
Depending on where you live, you may have additional rights under state privacy laws, such as the right to appeal a decision about your request. We will not treat you differently for exercising your rights. To make a request, call (564) 213-8184. We may need to verify your identity before acting on it.
Children
This website is intended for adults arranging vehicle transport. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. If the changes are significant, we will post a notice on the website.
Contact us
Questions about this policy or about your information? Call (564) 213-8184, or write to us at any of our Alaska locations.